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Should the Customer meet the criteria of Clause 1 of the return and/or exchange criteria stated above, the Customer will need to contact our customer service via email or call our hotline at 03 - 8048 2000 within one (1) day of receiving the product.The Customer shall examine the Product(s) immediately upon receiving for any deficiencies and/or damages."Change of mind" is not allowed as a reason for return and/ or exchange.If the product delivered is different from what was ordered.If the Product has expired or is nearing expiry (less than 6 months) or.If the Product was delivered in a damaged or defective condition or.Return and/ or Exchange of Products can be arranged under the following reasons:.A cancellation notification will be sent to the Customer’s email. Orders that requires a doctor/pharmacist consult will be automatically cancelled and refunded if the customer is unreachable after 5 attempts (within 2 working days).

The Customer is not allowed to cancel the order once the order has been picked and packed by DoctorOnCall.

Refund will be credited into the Customer’s credit card or bank account depending on the period of time the Customer’s financial institution required to arrange for the refund. DoctorOnCall will notify the Customer if that is the case and return any payment that the Customer have made.

DoctorOnCall reserves the rights to cancel any orders if the product is not available for any reasons.